COVID-FAQS

Updated: August 25, 2022. Protocols listed below are effective until further notice.

WELCOMING YOU HOME, SAFELY

Planning your visit to SCU•Presents Performing Arts Center

  

OUR COMMITMENT TO YOU AND OUR COMMUNITY

Safety First, Always! The health and safety of our patrons, employees, and artists is our top priority. In an effort to keep our community safe, we have put  safety protocols in place that follow local and University health guidelines. 

 

MASKS ARE STRONGLY RECOMMENDED (DISPOSABLE OR REUSABLE)

  • Highly recommend N95, KN95, or KF94. Be advised that performers are exempt to mask requirements and may be unmasked during performances. 
  • Masks are strongly recommended for every person regardless of vaccination status. Based on guidance from health authorities—neck gaiters, plastic face shields, open-chin designs, triangle bandanas, and/or face coverings containing valves, mesh material, or holes of any kind are not acceptable face coverings.
  • All Face coverings, whether disposable or reusable, should be made with at least 2 layers of breathable material that fully cover the nose and mouth plus fit securely under the chin. They should fit snugly against the side of the face and secured with ties or ear loops that allow the wearer to remain hands-free.
  • Eating and drinking will be allowed in our lobbies, but only water is allowed in the auditorium. We highly recommend you step outside into our lovely campus when eating or drinking.
  • A limited supply of disposable masks will be available at the venue to patrons that would like to wear a mask during the event.  

WORRY-FREE REFUND POLICY 

  • If a paid, ticketed event is canceled or postponed to protect public and community health you may request a refund from the Box Office or apply those funds to future performances. 

OTHER WAYS WE ARE KEEPING YOU SAFE

  • Enhanced cleaning practices have been put into place. We’ve hired extra cleaning staff for frequent cleaning and disinfection. 
  • We’ve placed multiple hand sanitizer stations in each SCU•Presents’ space so you can keep your hands clean and germ free!
  • Breathe easy knowing that all ventilation systems in the SCU•Presents spaces meet the Centers for Disease Control (CDC) guidelines.
  • All of our front of house and backstage staff have undergone rigorous safety training, adhere to strict safety protocols, and are required to show proof of vaccination. 
  • To provide a touchless experience, we are issuing electronic (print-at-home and mobile) tickets for performances at SCU•Presents. Tickets will be mailed upon request. We recommend that patrons purchase tickets in advance either over the phone or online. Patrons will be able to purchase tickets in person, following social distancing guidelines. Please note lines can be long at the Box Office the night of the event, but the performance will start on time regardless.
  • Please enjoy a digital version of the program which can be found in the Pre-Performance Email sent 24 hours prior to the event. QR codes are also available in the lobby to view the program with your phone. Limited printed programs will be available in the lobby.