COVID-FAQS

Planning your visit to Santa Clara University Performing Arts Center

 

WELCOMING YOU HOME, SAFELY

OUR COMMITMENT TO YOU AND OUR COMMUNITY

The health and safety of our patrons, employees, and artists is our top priority. In an effort to keep our community safe as we reopen our venues, we have put several safety protocols in place. Many of these safety measures came directly from you, our  beloved audience.

YOU ASKED, WE LISTENED:

1. Proof of Vaccination or Negative Covid Test

To keep everyone as safe as possible for our initial return to the theatre, we require all individuals ages 12 and up to show proof of vaccination (defined as two weeks after your final shot) and a photo ID at every performance they attend. Patrons can show either paper or electronic documentation (digital vaccination record or photo of vaccination card).  California residents may obtain a digital vaccine record at http://MyVaccineRecord.cdph.ca.gov.

  • If you plan to attend a performance with a child under the age of 12 that is not vaccinated, please call the Box Office at (408) 554-4015 to discuss seating and safety options.

  • Guests under age 12, those who need a reasonable accommodation for medical reasons, or customers who are unvaccinated due to sincerely held religious beliefs must provide proof of a negative COVID-19 PCR test taken no more than one week prior to entering the facility.
  • Children under 2 will not be admitted to the theatre.

2. Masks 

All patrons, regardless of vaccination status, are required to wear a mask with the exception of children under the age of two and medical exemptions. Note: An approved face covering means one that is well-fitted to an individual and covers the nose and mouth especially while talking. A face covering does not include a scarf, ski mask, balaclava, bandana, turtleneck, collar,single layer fabric, or any mask that has an unfiltered one-way exhaust. Audience  members who fail to follow the Front of House safety protocols will be asked to put on a mask or promptly leave the performance venue. Disposable masks will be available to patrons who need a mask to attend the event.

3. Enhanced Cleaning

4. Hand Sanitizer

5. HVAC

6. Social Distance Seating

7. Staff Protocols

8. Digital Tickets

9. Worry-free refund policy and no exchange fees

10. Digital Program Book