Frequently Asked Questions

Although we remain closed until further notice, we still want you to connect to important new information, and FAQs about our response to COVID-19. During this time, look for updates on this page, via email, as well as on our social media channels. 
 
Last updated: August 4, 2020
 
FAQs
Questions About Upcoming Events
 
What are Santa Clara University’s plans for the performing arts in the fall?
The University is in the process of formulating a plan for the 2020-2021 season. We want to inform you that we are unsure when we will be able to open our theatre doors and invite our arts patrons into our theatres and concert halls, but assure you that we will once again come together as a community to experience the power of the live arts at Santa Clara University. 
 
At this time, we are discussing whether any performances will be able to be presented live or whether streaming the arts online will be the norm for the upcoming season.  It is our hope that within the next month, SCU•Presents will be able to announce how patrons will be able to engage with the arts at Santa Clara University.
 
As we receive more information from the University, we will keep you informed with current changes through our website, email, and social media.
 
Will any additional shows be postponed or canceled?
At this time, we are working to create flexible programming, which will allow us options for presenting performances and concerts. We will continue to adapt to fit the Covid-19 requirements established by the University, City, County and State. We ask for your patience, but be assured that we will remain in constant communication about the season. 
 
How do we keep informed about the 2020-21 season?
We will keep you informed of any program changes via our website, email, social media and/or mail. If you have a preference on how you like to be contacted, please let us know.
 
How do you handle refunds?
If a paid, ticketed event is canceled or postponed to protect public and community health you may request the Box Office to process a refund or apply those funds for future performances. 
 
Can you have events outdoors?
While outdoor events may become a possibility and be held safely following the proper protocols from the University, City, County, and State, we will work with the performing art departments to determine the best venue to present the performing arts. 
 
Will you offer shows online?
We do intend to offer performances online. We hope to have more information for our patrons on viewing art. We will also be available to assist our patrons in establishing the best way to enjoy the streaming event. 
 
Will there be reduced seating available for inside venues when you reopen to the public?
We are working hard to be flexible and follow the University, City, County, and State guidelines to reopen safely. As more information develops, we will update you with our reopening processes and procedures for the health and safety for patrons, volunteers, and performers. 
 
Will Bronco Artscard Memberships and Subscriptions be offered in this season?
For fall 2020, we do not intend to sell Bronco Artscards or season subscriptions. We hope to be able to offer ticket packages in the future as further updates occur. 
 
I am a season subscriber, will I lose my guaranteed reserve seats, since I am unable to purchase my season tickets?
Our season subscribers are our most loyal and appreciated patrons. Your guaranteed seats will be available when we are able to reopen our theatres and concert halls.
 
What types of payment do you accept?
For phone or online orders, we accept these major credit cards: Visa, MasterCard, and Discover.
 
I have vouchers or gift certificates. How can I redeem them for tickets?
Gift certificates and vouchers expiration dates will be extended to accomodate new subscriptions. If you would like to redeem a gift certificate and voucher for a paid online event, please contact our Box Office to assist you.
 
Can I exchange my tickets if my plans change?
Season ticket holders may exchange their ticket without a processing fee. Single ticket buyers may swap their tickets for a different date or a different performance, excluding our Visiting Artist Series, for a $3 per-ticket fee and some restrictions apply. Please call the Box Office for details. 
 
Do you have accessible seating in your venues?
Every venue is accessible for any number of requirements.
 
How do I reach out to the SCU•Presents Box Office?
The SCU•Presents box office at the Louis B. Mayer Theatre will remain closed to the public until further notice. Please feel free to reach out to our Patron Service Supervisor, Armida Robles at amrobles@scu.edu or call and leave a message 408.554.2396 with any questions or concerns. You will be contacted within 3 business days.
 
Quick Answers to Common Questions About SCUPresents.
Have a question that’s not answered here? Contact us at scupresentstix@scu.edu or call our Box Office Window at 408-554-4015 for more information. 
 
May I rent a space one of the performing arts spaces for my performance, meeting, conference, or recital?
Yes!  To learn more about renting a theater for a performance or conference, visit Facility Rentals.